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Fire Department
Contact TypeContact Information
Contact:
978-688-9590 Ext. 41111
978-688-9590 Ext. 41101
Address:
795 Chickering Road
North Andover, MA 01845
Phone:
978-688-9590
Fax:
978-688-9594
Emergency:
911
Hours:
Fire Chief
&
Deputy Fire Chief
Monday - Friday
9:00AM - 4:30PM

Administrative Secretary
Monday
1:00PM - 4:30PM
Tuesday
8:00AM - 6:00PM
Wednesday & Thursday
8:00AM - 4:30PM
Friday
8:00AM - 12:00PM

Fire Prevention Officer
Office Hours
Tuesday - Friday
7:30AM - 9:30AM
12:30PM - 2:00PM
 
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Staff
Name
Title
Extension
Fire Chief
41111
Deputy Chief
41101
Administrative Secretary
41102
Fire Prevention Officer
41104







MISSION STATEMENT

The North Andover Fire Department is an organization, dedicated to the protection and preservation of life and property, through aggressive fire suppression, fire prevention, emergency medical services, public education, hazardous materials control and containment, the mitigation of other disasters, natural and manmade, and to be of assistance to the public.

North Andover Fire Department Essentials of Customer Service

1.      Our essential duty and number one priority is to deliver the best possible service to our customers.
2.      Always be nice – treat everyone with respect, kindness, patience and consideration.
3.      Always attempt to execute a standard problem-solving outcome: quick/effective/skillful/safe/caring/managed.
4.      Regard everyone as a customer.
5.      Consider how you and what you are doing looks to others.
6.      Don’t disqualify the customer with your qualifications.
7.      Basic organizational behavior must become customer-centered.
8.      We must continually improve our customer service performance.