Skip Navigation
 
ALT
ALT
ALT
 

This table is used for column layout.
 
 
 
Fire Department
Open Burning Regs
Contact TypeContact Information
Contact:
978-688-9593
Address:
124 Main Street
North Andover, MA 01845
Phone:
978-688-9590
Fax:
978-688-9594
Alternate Phone:
978-688-9591
Emergency:
911
Hours:
Fire Chief
Monday - Friday
9:00AM - 4:30PM

Effective April 30, 2012
Administrative Secretary
Monday, Wednesday & Thursday
8:00AM - 4:30PM
Tuesday
8:00AM - 6:00PM
Friday
8:00AM-12:00PM

Fire Prevention Officer
Office Hours
Tuesday - Friday
7:00AM - 10:00AM & 12:30PM - 2:00PM
Photo
 
Additional Links:
Link to PageLink to PageLink to Page
 
Staff
Name
Title
Email
 
Deputy Chief
 
Dianne Morrison
Administrative Secretary
 
Lt. Fred McCarthy
Fire Prevention Officer







MISSION STATEMENT

The North Andover Fire Department is an organization, dedicated to the protection and preservation of life and property, through aggressive fire suppression, fire prevention, emergency medical services, public education, hazardous materials control and containment, the mitigation of other disasters, natural and manmade, and to be of assistance to the public.

North Andover Fire Department Essentials of Customer Service

1.      Our essential duty and number one priority is to deliver the best possible service to our customers.
2.      Always be nice – treat everyone with respect, kindness, patience and consideration.
3.      Always attempt to execute a standard problem-solving outcome: quick/effective/skillful/safe/caring/managed.
4.      Regard everyone as a customer.
5.      Consider how you and what you are doing looks to others.
6.      Don’t disqualify the customer with your qualifications.
7.      Basic organizational behavior must become customer-centered.
8.      We must continually improve our customer service performance.